{"id":26,"date":"2026-03-09T22:57:00","date_gmt":"2026-03-10T02:57:00","guid":{"rendered":"https:\/\/mytaxservices.ca\/benefits\/?page_id=26"},"modified":"2026-03-09T06:30:52","modified_gmt":"2026-03-09T10:30:52","slug":"contact-cra-phone-numbers-and-hours-for-benefits","status":"publish","type":"page","link":"https:\/\/mytaxservices.ca\/benefits\/contact-cra-phone-numbers-and-hours-for-benefits\/","title":{"rendered":"Contact CRA: Phone numbers and hours for benefits"},"content":{"rendered":"\n<p>The Canada Revenue Agency (CRA) manages several federal benefits and credits for Canadians. These include the Canada Child Benefit, the GST\/HST credit, and other related payments. <\/p>\n\n\n\n<p>If you have questions about your benefits, need to update personal details, or want to report a change in family circumstances, you can contact the CRA by phone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Do I Contact the CRA for Child Benefits?<\/h2>\n\n\n\n<p>If you need help with the Canada Child Benefit or related programs, the CRA provides a dedicated benefits phone line. You can call this number to ask questions about payments, eligibility, or updates to your account.<\/p>\n\n\n\n<p>Main CRA benefits phone number:<br><strong>1-800-387-1193<\/strong><\/p>\n\n\n\n<p>This line handles questions related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Canada Child Benefit (CCB)<\/li>\n\n\n\n<li>Child Disability Benefit<\/li>\n\n\n\n<li>GST\/HST credit<\/li>\n\n\n\n<li>Related provincial and territorial benefit programs<\/li>\n<\/ul>\n\n\n\n<p>When you call, you can speak to a CRA agent who will review your account and answer questions about your benefit payments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is the CRA Benefits Phone Number?<\/h2>\n\n\n\n<p>The primary CRA benefits contact number for most Canadians is:<\/p>\n\n\n\n<p><strong>1-800-387-1193<\/strong><\/p>\n\n\n\n<p>This phone line connects you to the CRA benefits enquiries department. It covers several benefit programs, including the Canada Child Benefit and other federal credits.<\/p>\n\n\n\n<p>If you live in certain northern territories, there is a separate phone number:<\/p>\n\n\n\n<p>Yukon, Northwest Territories, and Nunavut:<br><strong>1-866-426-1527<\/strong><\/p>\n\n\n\n<p>These numbers connect you directly with CRA representatives who handle benefit-related questions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Are the CRA Benefits Phone Hours?<\/h2>\n\n\n\n<p>CRA benefits phone lines operate during specific hours on weekdays. The standard hours are:<\/p>\n\n\n\n<p><strong>Monday to Friday<\/strong><br>8:00 a.m. to 8:00 p.m. Eastern Time<\/p>\n\n\n\n<p><strong>Saturday and Sunday<\/strong><br>Closed<\/p>\n\n\n\n<p><strong>Public holidays<\/strong><br>Closed<\/p>\n\n\n\n<p>These hours apply to Canada Child Benefit enquiries and related programs.<\/p>\n\n\n\n<p>CRA call centre hours may vary slightly depending on the service you are calling about. <\/p>\n\n\n\n<p>Some automated services are available outside these hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I Contact the CRA About Benefit Payments by Phone?<\/h2>\n\n\n\n<p>Yes. CRA agents can help with many benefit-related tasks over the phone. When you call the benefits line you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask about current or past benefit payments<\/li>\n\n\n\n<li>Report changes to marital status or family information<\/li>\n\n\n\n<li>Update personal details that affect benefit eligibility<\/li>\n\n\n\n<li>Ask why payments stopped or changed<\/li>\n\n\n\n<li>Discuss repayment if you received too much benefit money<\/li>\n<\/ul>\n\n\n\n<p>These services are handled through the <a href=\"https:\/\/mytaxservices.ca\/benefits\/cra-my-account-and-my-benefits-app-guide\/\" type=\"link\" id=\"https:\/\/mytaxservices.ca\/benefits\/cra-my-account-and-my-benefits-app-guide\/\">CRA benefits<\/a> enquiry phone lines.<\/p>\n\n\n\n<p>Many Canadians call the CRA when they need help with issues such as delayed Canada Child Benefit payments or incorrect payment amounts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Information Do I Need Before Calling CRA Benefits?<\/h2>\n\n\n\n<p>The CRA recommends having specific information ready before you call. This helps agents verify your identity and locate your account quickly.<\/p>\n\n\n\n<p>You should have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your Social Insurance Number (SIN)<\/li>\n\n\n\n<li>Your full name and date of birth<\/li>\n\n\n\n<li>Personal details about the children in your care if asking about child benefits<\/li>\n\n\n\n<li>Information from previous benefit payments or CRA letters<\/li>\n<\/ul>\n\n\n\n<p>Having this information ready will make the call faster and easier for both you and the CRA agent.<\/p>\n\n\n\n<p>If you are calling on behalf of someone else, you must be an authorized representative for that person\u2019s account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is There a Phone Number for CRA Benefit Overpayments?<\/h2>\n\n\n\n<p>If you received too much Canada Child Benefit or another family benefit and need to arrange repayment, the CRA provides a separate phone number.<\/p>\n\n\n\n<p>Benefit overpayment arrangements phone number:<br><strong>1-888-863-8662<\/strong><\/p>\n\n\n\n<p>Service hours for this line are typically:<\/p>\n\n\n\n<p><strong>Monday to Friday<\/strong><br>8:00 a.m. to 8:00 p.m. Eastern Time<\/p>\n\n\n\n<p><strong>Saturday and Sunday<\/strong><br>Closed<\/p>\n\n\n\n<p>This number connects you with CRA agents who can help set up payment arrangements for benefit overpayments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I Use an Automated Phone Service for CRA Benefits?<\/h2>\n\n\n\n<p>The CRA also offers automated phone services for certain benefit enquiries. These systems allow you to check information without speaking to a representative.<\/p>\n\n\n\n<p>Using automated services, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check benefit eligibility<\/li>\n\n\n\n<li>Find payment dates<\/li>\n\n\n\n<li>Estimate payment amounts<\/li>\n<\/ul>\n\n\n\n<p>These automated systems are available most hours of the day except for short maintenance periods.<\/p>\n\n\n\n<p>To access these services, you call the CRA phone system and follow the prompts for the specific benefit you want to check.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is There Another Way to Contact CRA Benefits?<\/h2>\n\n\n\n<p>Although phone lines are available, the CRA also encourages Canadians to use online services when possible. Many benefit questions can be answered through secure online tools.<\/p>\n\n\n\n<p>You can sign in to the <a href=\"https:\/\/www.canada.ca\/en\/revenue-agency\/services\/e-services\/cra-login-services.html\" type=\"link\" id=\"https:\/\/www.canada.ca\/en\/revenue-agency\/services\/e-services\/cra-login-services.html\">CRA My Account<\/a> portal to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View benefit payment dates<\/li>\n\n\n\n<li>Track application status<\/li>\n\n\n\n<li>Update personal information<\/li>\n\n\n\n<li>Send secure messages to the CRA<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Canada Revenue Agency (CRA) manages several federal benefits and credits for Canadians. These include the Canada Child Benefit, the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":0,"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact CRA: Phone numbers and hours for benefits - Canada Benefits Information<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mytaxservices.ca\/benefits\/contact-cra-phone-numbers-and-hours-for-benefits\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact CRA: Phone numbers and hours for benefits - Canada Benefits Information\" \/>\n<meta property=\"og:description\" content=\"The Canada Revenue Agency (CRA) manages several federal benefits and credits for Canadians. 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