If you receive government benefits in Canada, there may be times when you need to contact the Canada Revenue Agency (CRA). Whether you want to ask about a payment, update your personal information, or resolve an issue with your benefits, the CRA provides several ways to get help.
This guide explains the main ways to contact the CRA regarding benefits, including phone support, online services, and mailing options.
Contacting the CRA by Phone
One of the fastest ways to get help with benefit-related questions is by calling the CRA directly. Phone agents can assist with payment inquiries, eligibility questions, account access issues, and other benefit concerns.
The general CRA benefits enquiries phone number is:
CRA Benefits Enquiries:
1-800-387-1193
For individuals using a teletypewriter (TTY) service:
TTY Service:
1-800-665-0354
These lines allow you to speak directly with a CRA representative who can review your account and provide assistance.
CRA Phone Support Hours
CRA phone lines usually operate during standard business hours.
Typical service hours are:
- Monday to Friday: 8:00 AM to 8:00 PM (local time)
- Saturday: 9:00 AM to 5:00 PM (local time)
- Sunday: Closed
During peak tax season or after major benefit announcements, call volumes may be high and wait times can be longer than usual.
Contacting the CRA Through Your Online Account
Many benefit-related questions can be resolved quickly through CRA My Account, the agency’s secure online portal.
Inside your account you can:
- Check upcoming benefit payments
- Review previous payments
- Update direct deposit information
- Change your address or marital status
- Send secure messages to the CRA
Using the online portal is often faster than calling because you can access your information instantly.
You can learn how to use the online system in this guide:
https://mytaxservices.ca/benefits/cra-my-account-and-my-benefits-app-guide/
Contacting the CRA by Mail
Some requests may require sending documents or written correspondence to the CRA. Examples include submitting supporting documents, responding to notices, or mailing forms.
The mailing address you should use depends on your province or territory. When sending documents, it is important to include your Social Insurance Number (SIN) or account reference so the CRA can process your request correctly.
If you receive a letter from the CRA, the return mailing address is usually listed on the notice.
Visiting a CRA Office
The CRA generally does not provide walk-in service for most benefit inquiries. However, in some cases you may be directed to a Service Canada office for help with certain programs or identity verification.
Before visiting any office, it is recommended to check online or call ahead to confirm whether an appointment is required.
When You Should Contact the CRA
You may need to contact the CRA if you experience any of the following situations:
- Your benefit payment has not arrived
- Your payment amount seems incorrect
- You received a notice requesting repayment
- Your personal information has changed
- You need help applying for benefits
For example, if the CRA says you owe money because of a benefit overpayment, you can learn more about why this happens here:
https://mytaxservices.ca/benefits/why-do-i-owe-money-to-the-cra-for-benefits/
If you need to repay a benefit overpayment, the repayment process is explained here:
https://mytaxservices.ca/benefits/how-to-pay-back-cra-benefit-overpayments/
Tips for Contacting the CRA Faster
Because the CRA handles millions of inquiries every year, phone lines can sometimes be busy. The following tips may help you reach support faster:
- Call earlier in the morning when lines open
- Avoid peak tax season when possible
- Have your Social Insurance Number and personal information ready
- Use CRA My Account for simple requests
Being prepared with your information can help the agent assist you more quickly.
Learn More About CRA Benefits
If you are looking for general information about government benefits, eligibility requirements, or payment schedules, you can explore the main CRA benefits guide here:
Understanding how to contact the CRA ensures that you can quickly resolve issues, track your payments, and manage your benefits effectively.